Finn AI, the leading AI-powered chatbot platform for banks and credit unions, today announced it has developed a certified integration with Q2, a leading provider of digital transformation solutions for banking and lending, to bring a conversational AI chatbot to the Q2 digital banking platform. Available immediately, financial institutions on the Q2 digital banking platform can add Finn AI's banking to their mobile and online banking experiences. The Finn AI banking chatbot is an AI-driven conversational assistant – built specifically for banks and credit unions – that enhances the customer experience by using easy to understand language to improve digital engagement. Each Finn AI virtual assistant is trained in banking "out of the box" and aggregates data from all customers for a dedicated library of banking-specific inquiries and pre-defined responses. "Q2's impressive roster of banking customers is already heavily invested in using technology to offer an innovative customer experience," said Jake Tyler, CEO of Finn AI. "Now, they have access to Finn AI's best-in-class Banking Chatbot so they can quickly and easily add automated, 24/7 assistance into their digital channels."

Finn AI, the world's leading AI-powered conversational banking technology provider, today announced that one of the world's largest financial services corporations has chosen Finn AI to help improve customer service and to enhance customer acquisition workflows. Under the terms of the engagement, Finn AI has developed a virtual assistant to pre-qualify prospects for the company's personal and small business banking products, ensuring human sales agents are engaged only when an inquiry is sales-based, thus reducing the cost to acquire. The virtual assistant also interacts with customers outside of regular call center hours, allowing the financial institution to extend their support hours to a 24/7 model. Additionally, the virtual assistant is used to expedite the product application process for new and existing customers, providing information about banking products and in-the-moment guidance, through to applying for a product. "This customer engagement is an excellent example of how Finn AI can help financial institutions achieve very specific, and often complex, business objectives," said Jake Tyler, CEO at Finn AI. "This particular use case leverages a number of our pre-built Customer Acquisition features including Smart Routing, Product Comparison, and Product Recommender. Used in combination, the customer is able to reduce distractions to sales agents while improving the consumer experience."

Fidor is announcing its new banking chatbot, designed in collaboration with Finn AI, an AI-powered conversational banking technology provider. Having an embedded virtual assistant within its technology stack gives Fidor a competitive advantage. It enables their customers to benefit from a pre-integrated conversational AI with their digital banking platform. According to the company,having the chatbot pre-integrated is part of Fidor's strategy to accelerate the adoption of AI, Machine Learning and Robotisation in banking when relevant to the customer. The chatbot is available on web and mobile banking platforms.

Chatbots can provide a much needed boost to customer experience. In banks, for example, the technology has been increasingly deployed to help serve the ever-mobile consumer. The latest banking chatbot to enter the market has been created by FinTech pioneer Fidor, the digital banking group. It has been designed in collaboration with Finn AI, the the AI-powered conversational banking technology provider. Jake Tyler, CEO of Finn AI, said: "Our conversational AI platform is designed exclusively for banks. By working closely with financial institutions around the world, Finn AI has been able to build an impressive and proprietary platform. Our partnership with Fidor reflects our mutual commitment to continually innovate within the financial sector."

Munich, 14th February 2019 – Today, FinTech pioneer Fidor, a leading digital banking group is announcing its new banking chatbot, designed in collaboration with Finn AI, the world's leading AI-powered conversational banking technology provider. This development distinguishes Fidor as one of the first digital banking service providers to embed a virtual assistant within its technology stack. Bank customers will benefit from a market-ready digital bank platform with pre-integrated conversational AI, including deep machine learning capabilities and natural language understanding. The conversational bot is part of Fidor's strategy to accelerate the adoption of AI, Machine Learning and Robotisation in banking when relevant to the customer. The company is renowned as an early adopter when it comes to innovation, new technologies developed in-house or through partnerships thanks to its API-based platform.

Conversational AI for banking – by its very nature – is a constantly-evolving technology. Based on simple human conversations, this amazing science continually refines and optimizes itself each time it interacts with a user. We call this "training the bot", an ongoing process that relies on plenty of data and user interaction to deliver consistently accurate responses from the Finn AI virtual assistant. With such cutting-edge technology, the question I get asked most often is: what's next? At Finn AI, we've recently partnered with Visa to explore what's next.

That's how much analysts estimate that artificial intelligence will save the banking industry. Financial institutions should expect a 22% cost reduction in operating expenses due to AI, with most of the savings coming from the front office. Subscribe to The Financial Brand via email for FREE!There are about 7.5 billion people on the planet, give or take a few. But that number pales in comparison to the number of connected devices worldwide. According to Autonomous, a financial research firm, people are outnumbered three-to-one by their smart computing devices -- an estimated 22 billion in total.

That's how much analysts estimate that artificial intelligence will save the banking industry. Financial institutions should expect a 22% cost reduction in operating expenses due to AI, with most of the savings coming from the front office. Subscribe to The Financial Brand via email for FREE!There are about 7.5 billion people on the planet, give or take a few. But that number pales in comparison to the number of connected devices worldwide. According to Autonomous, a financial research firm, people are outnumbered three-to-one by their smart computing devices -- an estimated 22 billion in total.